FAQ: Trouble Shooting & Help Desk

You can either purchase our products directly from us by getting in contact via phone, email or our website chat tool. Alternatively, you can have a look to our partner site to consult with one of our local agents that will help you to decide for the right product.

Besides buying our products, you can also rent them directly from us or from some of our partners. If you are not sure what kind of equipment is available by whom, please ask us directly and we will guide you.

Indeed, we ship to any destination that regulations for import and export allow us. Some of our products might require special custom handling, some might need a special registration and export allowance. Overall, we will check upfront any sale if delivery to your place is possible or which alternatives we have. You are also welcome to organize pick up and shipment on your own. Last but not least, you are always welcome to give us a visit, enjoy some coffee at our exciting satellite base and pick up your purchased equipment directly.

We surely do – as long as the place for delivery and training is safe. We love to come over and have a first-hand impression about your field conditions and to make sure our equipment is used under these conditions in the best way it can.

We surely do – as long as the place for training is safe. We love to come over and have a first-hand impression about your field conditions and to make sure our equipment is used under these conditions in the best way it can.

We usually provide our bank account details for your wire transfer. You can also pay cash in Euro if you pick up your product at our premises. We don’t accept credit card or PayPal.